Version: 4 October 2026, revision 13
These terms apply to spring water deliveries and dispenser rentals or purchases supplied by Everclear Springwater. Please read them before submitting your order.
1. Starting your service
For new customers, submitting the form is a request to become a customer. We will contact you to confirm delivery availability, your dispenser choice, pricing and your first delivery. Service starts once you and Everclear have confirmed these arrangements. You can cancel your service at any time by giving one month’s notice by phone or email. Rental fees already paid are not refunded when you cancel. Any additional payment or cancellation conditions must be explained and agreed before service starts.
2. Water and dispenser pricing
15-litre spring water bottles are $14.50 each, with no GST. The minimum order is 3 bottles per delivery while your regular delivery service is active. As a special first-delivery offer, additional 15-litre bottles ordered with your initial delivery are $13.50 each, with no GST. For subsequent deliveries, bottles are $14.50 each, with no GST, for all order quantities. The minimum order is 3 bottles per delivery. New customers receive 4 free 15-litre bottles on their first delivery with any dispenser rental or purchase. Annual dispenser rental is $132.00 for the Classic, $154.00 for Eclipse, or $176.00 for Flow — Bottom Load. Wave — Touchless annual rental is $110.00 including GST. It is a limited end-of-stock model, available while stocks last, for rental only with no outright purchase option. We will confirm availability and your preferred water option before supply. Rental prices include GST. Cold/Chilled and Hot/Chilled options are subject to availability. We will confirm your chosen option before supply. Outright dispenser purchase prices are $330.00 for the Classic, $440.00 for Eclipse, and $550.00 for Flow — Bottom Load. Purchase prices include GST. Delivery is free within our service areas, with a minimum of 3 bottles per delivery. Any other cost will be disclosed and agreed before you commit. We will notify you of proposed price changes before they apply; you may decline them and contact us to change or end your service before the new price takes effect.
3. Deliveries and access
Delivery dates and frequency are agreed with you and depend on your location and route availability. Please provide accurate contact details, a safe delivery address and any access instructions. Tell us promptly if these change or you need to reschedule. We will contact you if a delivery needs to change. After your first delivery, businesses are serviced on an agreed set delivery schedule. Residential customers can arrange future deliveries through our texting service. There is no need to reorder through the website for each delivery; the online order form remains available if you prefer. We will explain your delivery and texting arrangements when setting up your service.
4. Returnable bottles
Please keep empty bottles clean and available for collection at your next delivery. Do not use them for chemicals, other liquids or waste. Contact us if a bottle is lost or damaged. The replacement cost is $15.00 per bottle.
5. Dispenser rental, water use and care
You agree to use only Everclear Springwater in the dispenser supplied by Everclear. Rented dispensers remain the property of Everclear Springwater. Use the dispenser according to the instructions supplied, keep it clean and report leaks, faults or damage promptly. For a fault, contact the Everclear team so we can assess the issue and confirm servicing or replacement arrangements. Do not attempt repairs. Keep children away from hot-water outlets. We will explain setup, cleaning and safe use when arranging supply. Normal wear and tear is expected. Any charge for loss or damage beyond normal wear must be reasonable, explained and agreed before rental begins. When rental ends, please arrange return or collection of the dispenser with us.
6. Payment
Your first delivery must be paid in full upfront, before or at the time of delivery. This includes dispenser rental or purchase, any extra bottles and accessories. After your first delivery, your account moves to 14- or 30-day payment terms from the invoice date, as agreed with Everclear and shown on your invoice. We accept credit card, direct deposit and cash on delivery. Payment arrangements will be confirmed before your first delivery and payment details shown on your invoice. Please contact us promptly if an invoice is incorrect or you have difficulty paying.
7. Changing or ending your service
You can cancel your service at any time by giving Everclear Springwater one month’s notice by phone or email. Rental fees already paid are not refunded when you cancel, including any unused portion of the annual rental period. Contact us to change quantities or request a pause in deliveries. We will confirm your service end date, any outstanding deliveries, amounts payable and arrangements for returning or collecting rented equipment and bottles. Any renewal arrangement will be disclosed and agreed before it starts.
8. Product concerns and your rights
If you have a concern about the water or dispenser, stop using the affected product and contact us promptly. We will work with you to resolve the issue. Nothing in these terms excludes, restricts or modifies your rights or remedies under the Australian Consumer Law, including applicable consumer guarantees.
9. Your information
We use the information you provide to respond to your enquiry, arrange deliveries and manage your account. Details needed for delivery may be shared with the people carrying out that delivery. Order details are sent to Everclear through FormSubmit, our form submission provider, to process your order. Complete the verification step to submit your order. The terms checkbox is not consent to promotional marketing.
10. Contact us
For questions, service changes or complaints, call
1300 868 245 or email
info@everclearspringwater.com.au.
Return to the order form
11. Referral rewards
Existing Everclear customers receive 2 complimentary 15-litre bottles for each new customer they refer who pays for and receives their first delivery. The new customer must identify the referrer by full name or business name when ordering or before their first delivery. The referral must be for a new customer account, not an existing customer or the referrer’s own account. Everclear confirms eligibility and records the reward. The 2 free bottles are added to the referrer’s next paid delivery, in addition to the usual minimum of 3 paid bottles. Rewards are bottles only and cannot be exchanged for cash or a rental refund. Contact us to arrange redemption. The standard new-customer offer remains available where its conditions are met. See
the referral page for details.
